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New Pig Website Privacy Policy

Last Update: 19 September 2018

At New Pig BV (referred to as “New Pig”, “we” or “us” in this Privacy Policy) we’re committed to safeguarding, preserving and respecting the privacy rights of our customers.

This Privacy Policy explains how we collect, store and use personal data about you when you use our website www.newpig.se (the “Website”) and/or our services or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use this data and the rights you have to control our use of it.

You must read this Privacy Policy carefully. We recommend printing and retaining a copy for your future reference. This Privacy Policy regulates the use by us of the information you provide when using the Website. By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree with this Privacy Policy. If you would prefer your data to not be used, as set out in this Privacy Policy, you should not use this website.

This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which New Pig make the Website available to you.

We do update our Privacy Policy from time to time and will post any changes on this page. Privacy Policy changes will apply with future effect.

About Us
What Data We Collect
Use of Data We Collect - Purpose & Legal Basis
Sharing & Disclosing Data
International Use & Transfers
Legally Required Disclosures
How long do we keep your personal data?
Cookies
Third Party Links
Security
Your Rights & Managing Your Personal Data

 

About Us

New Pig BV is a company registered in the Netherlands (registered K.v.K. 20087258) whose registered office is at Hazeldonk 6489, 4836 LH Breda, Netherlands.

If you need to contact us to find out more about how we collect, store and use personal data, or if you have any other privacy-related questions, you can contact our data protection office in the following ways:

Call us on: +31 (0)765 969 250

Email us at: dataprotection@newpig.eu

Write to us at: Data Controller, New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, UK G72 0AH or New Pig BV, Hazeldonk 6489 4836 LH Breda, Netherlands. 

When contacting us, please remember to provide your name and contact details along with any New Pig account number or correspondence reference you may have.

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What Data We Collect

When you make a purchase from New Pig BV (over the phone or via email), request a quote (online, over the phone, or via email), register for an account on our website, review a product, complete any of our online forms, respond to a survey, participate in a competition or promotion and correspond with us in the day-to-day operation of our business we may collect, store and use the following kinds of personal information including your:

  • name; sex; job title; company name; industry and professional interests;
  • billing and delivery postal addresses, phone number (including mobile phone), fax number and e-mail details;
  • username and password (when you have registered with us);
  • payment card details (where you place an order with us);
  • banking information;
  • purchasing habits (including timing, frequency and goods/services purchased);
  • communications with us; and
  • any other personal information you choose to provide.

We also collect, store and use information about your shopping preferences, browsing and online shopping habits, information about your computer as well as details about your visits to and use of our Website. This will not include information that can be used to identify you as an individual and is collected, analysed and used for the purposes of monitoring website usage/trends to assist us in improving our site and service. More information on this can be found in the Cookies section of this policy.

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Use of Data We Collect - Purpose & Legal Basis

New Pig BV (and any third party data processors acting on our behalf) may collect, store and process your personal data to:

Purpose of Processing

Legal Basis

verify your identity when you place an order with us and, when applicable, to make credit decisions about you (see Sharing & Disclosing Data);

This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) General Data Protection Regulation (GDPR). If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfill the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

keep our online and offline business secure by deploying security checks (including (but not limited to) payment card verification measures) to detect and prevent criminal activity and fraud;

This processing is based upon our legitimate interest to protect our rights and the rights of our customers as well as to prevent fraud, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

administer our website and business, including (but not limited to) maintaining and administering any account you hold with us, verifying your compliance with our Terms & Conditions of Sale, Privacy & Cookies Policy, sending invoices, statements and payment reminders (where applicable) to you and collecting payments from you;

This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfill the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

confirm your order has been received, process your order and send your order to you;

This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfill the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

solicit feedback and reviews for customer satisfaction and market research purposes once your order has been completed or a service has been provided to you;

This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere. 

inform you of updates to any of our terms and conditions and/or policies;

This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfill the contract with the person represented by you, Art. 6 (1) (f)) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

communicate any changes to our products and services to you;

This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere. 

assist us with internal matters such as management decisions, research, analytics, corporate reporting, credit scoring and business efficiencies improvements;

This processing is based upon our legitimate interest to improve the appropriate relationship with our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

assist us in segmenting our customer base to develop and market our products, services and promotional offers to you; 

This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere. 

analyse online user activity (including analytics data – see Cookies section of this policy) in order to make improvements to our Website layout and functionality, personalise your online experience with us and update you about functionality changes to our Website;

This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

send out catalogues, promotional merchandise and other direct-mail pieces to you; contact you about promotional offers and products/services we think may interest you (with your agreement); and distribute company newsletters or press releases; and 

This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

help us review and improve our customer service. For example, we may monitor calls to our Customer Service Department for quality control and training purposes. 

This processing is based upon our legitimate interest to improve the appropriate relationship with our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.

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Sharing & Disclosing Data

New Pig BV, with the exception of the disclosures identified below, does not disclose, sell, or rent your personal data to other companies or third parties, unless we are required by law, you have given your consent or we are authorised to provide the personal data. Individuals who do not want their mailing address released to third party companies can opt out by calling +31 (0)765 969 250 or by emailing dataprotection@newpig.eu.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. More information on this can be found in the Cookies section of this policy.

New Pig BV may also share and disclose information about you:

  • with our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as well as our Parent Company and their agents and subcontractors insofar as reasonably necessary for the purposes set out in this policy;
  • to process your payment card details to complete any transactions you make and, in certain instances, disclose your data to third party credit reference agencies to perform credit checks against you;
  • with third parties who perform data services (e.g. hosting, maintenance, backup, analysis, etc.) on our behalf (any such third parties will be under an obligation to us to maintain the confidentiality of your personal information);
  • to any member of our group of companies (this means our ultimate holding company and all its subsidiaries - New Pig Corporation, New Pig Ltd) insofar as reasonably necessary for the purposes set out in this policy;
  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention, reducing credit risk and debt collection);
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
  • prospective or actual purchasers, partners and the advisers of any business or asset that we are (or are contemplating) selling, merging or otherwise re-organising; and
  • to any third parties as part of any business or asset sale carried out because New Pig BV has gone into insolvency or any similar situation, but only where lawful and compliant with any applicable law (e.g. GDPR), as amended from time to time.

Whenever we share and disclose personal data with service providers, agents or members of our group of companies we have agreed with them on written data processing agreements which impose on them to maintain confidentiality and integrity. We have carefully selected the service providers and our agents and regularly monitor them, in particular their careful handling and safeguarding of the personal data stored with them.

Except as provided in this policy, New Pig BV will not disclose, sell or rent your personal information to third parties.

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International Use & Transfers

Data may be disclosed to and processed by staff operating outside of the EU or the European Economic Area (the EEA, i.e. the 27 European Union Member States, as well as Iceland, Norway and Liechtenstein). Disclosure will be to individuals who work for us, our US parent company and their subsidiaries, related companies, and companies who we have contracted to process or store data on our behalf.

These individuals and organisations must follow our express instructions in respect of the use of your personal information and they must comply with appropriate security measures to protect your personal information. If we do transfer your data for processing or storage to any third party we will ensure that the level of protection of natural persons guaranteed by the applicable laws, particularly the GDPR, is not undermined. In case the third party is from a country outside of the EU or the EEA which is not subject to an actual adequacy decision of the EU Commission according to Art. 45 GDPR (e.g. by way of being certified as third party under EU-US Privacy Shield) we have provided for appropriate safeguards of your personal rights in particular by agreeing to the standard data protection clauses adopted by the EU commission according to Art. 46 GDPR. Moreover, we have put every required safeguard in place to ensure that your personal information is protected in accordance with UK standards, GDPR and this Privacy & Cookie Policy.

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Legally Required Disclosures

New Pig BV may share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws or threaten the rights, property, or safety of our company, our users, or others.

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How long do we keep your personal data?

We will delete your personal data as soon as the respective purpose of use is not applicable anymore and no legal obligation to retain such data exists. We will keep running statistical analysis on an anonymised basis.

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Cookies

What is a cookie?

Cookies are small files of letters and numbers that we store on your computer hard drive, mobile or other devices (such as smartphones or tablets) if you agree. Cookies do not contain personally identifiable information and are widely used in order to make websites work, improve user experience and provide analytical information to website owners.

What cookies do we use and why?

Certain cookies are essential to the effective operation of our website and must be active in order for you to shop with us online.

We also use cookies to help us analyse web traffic and distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and allows us to make improvements based on user activity.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

New Pig Cookies

Source

Name

Expiration

Domain

Purpose

New Pig

external_no_cache

End of browser session

www.newpig.se

A flag that indicates if caching is disabled.

New Pig

frontend

End of browser session

www.newpig.se

Handles the user session during a visit.

New Pig

frontend_cid

End of browser session

www.newpig.se

Handles the user session during a visit.

Google Analytics Cookies

Source

Name

Expiration

Domain

Origin

Purpose

Google

1P_JAR

6 months

gstatic.com

Third party

Used to collect website statistics and track conversion rates. They expire between one week and six months.

Google

APISID

2 years

google.com

Third party

These cookies are used by Google to generate a CAPTCHA images to help protect our site from "spambots".

Google

HSID

2 years

google.com

Third party

These cookies are used by Google to generate a CAPTCHA images to help protect our site from "spambots".

Google

NID

6 months

gstatic.com

Third party

Used to collect website statistics and track conversion rates. They expire between one week and six months.

Google

SAPISID

2 years

google.com

Third party

These cookies are used by Google to generate a CAPTCHA images to help protect our site from "spambots".

Google

SID

2 years

google.com

Third party

These cookies are used by Google to generate a CAPTCHA images to help protect our site from "spambots".

Google

SSID

2 years

google.com

Third party

These cookies are used by Google to generate a CAPTCHA images to help protect our site from "spambots".

Google

__utma

2 years from set/update

www.newpig.se

Third party

Distinguishes users and sessions. The cookie is updated every time data is sent to Google Analytics.

Google

__utmb

30 mins from set/update

www.newpig.se

Third party

Determines new sessions/visits.

Google

__utmc

End of browser session

www.newpig.se

Third party

Determines if the user was in a new session/visit.

Google

__utmt

10 minutes

www.newpig.se

Third party

Used to throttle request rate.

Google

__utmv

10 minutes

www.newpig.se

Third party

Used to store visitor-level custom variable data.

Google

__utmz

6 months from set/update

www.newpig.se

Third party

Stores the traffic source or campaign that explains how the user reached your site.

Google

_ga

2 years 2 months

gstatic.com

Third party

Used to distinguish users for Google Analytics.

Google

_gid

24 hours

gstatic.com

Third party

Used to distinguish users for Google Analytics.

DoubleClick

DSID

18 months

doubleclick.net

Third party

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

DoubleClick

IDE

2 years 2 months

doubleclick.net

Third party

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

DoubleClick

__gads

2 years

doubleclick.net

Third party

This cookie is used by Google for a variety of purposes (e.g., ensuring Frequency Caps work correctly). It includes AdSense if you have AdSense enabled. This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to monitor the showing of advertisements on the site, for which the owner may earn some revenue. The main purpose of this cookie is targeting/advertising.

DoubleClick

_uetsid

End of browser session

doubleclick.net

Third party

This cookie allows Google to collect analytical information for DoubleClick, such as where visitors landed on the site, which pages they viewed and any conversions made.

DoubleClick

_dpm_id.5467

2 years

doubleclick.net

Third party

These cookies are used for re-targeting, optimisation, reporting and attribution of online adverts.

DoubleClick

cto_lwid

2 years

doubleclick.net

Third party

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

Managing your cookies.

Cookies can be blocked by changing your website browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

It is possible to opt out of being tracked by Google Analytics, to do this visit Google Analytics Opt-Out.

Please note that New Pig BV is not responsible for the content of external websites. Please refer to Third Party Links section of this Privacy Policy for further details.

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Third Party Links

This website contains links to third party websites. When New Pig BV provides links, they do so only as a convenience and do not endorse any products or services and are not responsible for any content of any third party site or any links contained within. It is important to note that this Privacy Policy applies to www.newpig.se only. We cannot be held responsible and assume no responsibility for any personal data collected, stored or used by any third party as a result of you visiting their website.

We also advise that you read the privacy policy of any third party websites you choose to visit carefully.

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Security

New Pig employs industry best practices and reasonable technical and organisational means, such as encryption, data backups, and firewalls, to safeguard the confidentiality of your personal information according to the data security requirements under Art. 32 GDPR such as firewalls and authentication protection, pseudonymisation, encryption, and means to restore the availability of your personal data in the event of a physical or technical incident. New Pig will periodically review its security policies and implement changes from time to time. However, we cannot and do not guarantee complete security, as it does not exist on the internet.

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Your Rights & Managing Your Personal Data

The GDPR gives you the following rights:

  • the right to request details of the personal information we hold about you at any time);
  • the right to request updates and corrections to any incorrect or out-of-date personal information we hold about you free of charge;
  • the right to opt-out of receiving marketing communications from us as well as the right to withdraw (with effect for the future) any consent for marketing activities or processing of personal data that you might have provided to us;
  • the right to request erasure of personal data;
  • the right to request restriction of processing;
  • the right to object at any time to processing of personal data concerning you; and
  • the right to request the portability of personal data that you have provided to us.

To obtain a copy of the information we hold or if you would like us to amend, update or remove your details from our records you can use this form or contact us:

Call us on: +31 (0)765 969 250

Email us at: dataprotection@newpig.eu

Write to us at: Data Controller, New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, UK G72 0AH or New Pig BV, Hazeldonk 6489 4836 LH Breda, Netherlands. 

Please use this address for all of your above listed requests.

You have the right to lodge a complaint about our processing of your personal data with a supervisory authority, in particular in the Member State where you live or work or where the alleged infringement took place.

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